Analyst Recognition

We are proud to be named a Leader in The Forrester Wave for Digital Engagement Platforms, Q3 2017

“Backbase excels in rich engagement capabilities and broad omni-channel support,” the Forrester report states.

“Since the previous Forrester Wave evaluation, Backbase has enhanced its capabilities for retail, corporate, and private banking. Today, it is second to none – and comes with supportive analytics, as well as rich digital sales and marketing capabilities. The solution broadly supports both a variety of channels and omni-channel capabilities, including multimodal omni-channel.”


Findings from the report

  • Forrester evaluated Backbase among 11 significant offerings across 35 separate criteria.
  • Forrester report recommends putting Backbase’s name on your shortlist if you seek rich engagement capabilities, tooling to support custom-built differentiation, and proven ability to innovate.
  • Reference clients told Forrester that Backbase provided positive feedback about software quality and […] expressed no doubt about whether they would choose it again.


BB Forrester Graph @2x - Analyst Report Forrester 2017


Discover why Forrester highlights Backbase as a key technology partner for digital banking transformations.

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Learn why Backbase has been recognised as a Leader
for Digital Banking Engagement Platforms.