Bank of the
Philippine Islands

Digital banking success
on a national scale

Founded 166 years ago, Bank of the Philippine Islands (BPI) is the Philippines’ and Southeast Asia’s first bank, and the most profitable in the country. The bank had a clear vision to drive digital banking, both organizationally and on a national level, and sought the right partner to support this effort.

With a fast growing customer base, and electronic platforms running at maximum capacity, BPI had to upgrade its platform to one more suited to this digital vision. A plan was set in motion to upgrade and spearhead omni-channel banking in the Philippines and Backbase was the partner selected to do so.

“We want to truly drive digital banking, so we needed a partner that can provide support and guidance. Backbase not only has the right platform, their approach and their deep understanding of omni-channel banking helped us reach the testing phase within a year.”

Noel A. Santiago, BPI Electronic Channels Group Head

Having moved over to Backbase, BPI now has increased capacity to innovate and can synchronize new releases on web and mobile. Changes are rolled out across all channels via one central hub, meaning they no longer need to duplicate work or run separate teams for each channel. This creates huge time and cost savings.

Download this customer case study to see how Backbase empowered BPI to deliver an all-new customer experience, significantly cut ownership and development costs, and drive digital banking in its region.

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