Press Release, 3 December 2013

Peter Chapman joins Backbase as principal fintech strategist

  • Jenny Maat
  • December 3, 2013

Backbase, the customer experience platform specialist, has announced that Peter Chapman has joined the company as Principal Fintech Strategist in the Backbase New York offices.

Chapman, who comes to the team from Boston-based First Trade Union Bank, will guide the Backbase product strategy towards a strong focus on innovation in banking. He will also be supporting the expert services team and Backbase customers throughout the region as they work towards creating successful digital and omni-channel banking initiatives.

“I’m very pleased to welcome Peter Chapman to the team. As a former banker he brings with him first-hand knowledge of the types of issues financial institutions struggle with, and a wealth of expertise with technology in general,” said Herber de Ruijter, General Manager North America at Backbase. “Peter will be a great addition to the Backbase U.S. team. We have already had a lot of success with global banks, and the level of interest we have received from mid-size, community, and regional banks and other financial institutions is telling us that there is a strong need for our product. The technological advantage we can deliver will help them compete with larger banks, and allow them to provide the kind of unbeatable digital and mobile experiences today’s customers expect. Chapman’s insider knowledge will be key to ensuring we understand the unique needs of these institutions and that we hone our product to meet them.”

“I joined the Backbase team because, as someone with a banking background, I understand the importance of having a fully customizable and open digital platform, and I am convinced that Backbase’s innovative customer experience platform is exactly what the industry needs,” said Peter Chapman. “I’m excited by the possibilities this incredible product will bring to smaller financial institutions, and I’m looking forward to exploring them. The majority of products in the market take a one-size-fits-all approach and I truly believe Backbase can help financial institutions differentiate their digital strategy and regain control of their future.”

Peter Chapman was previously the Senior Vice President of Emerging Technologies at First Trade Union Bank where he implemented mobile banking, tablet banking, mobile deposit, and improved the online account opening process and mobile website. While there, he also forged a strategic partnership with LevelUp to deliver the first mobile payment solution in the United States. Prior to that, Chapman was Vice President of Management Information Systems at Georgetown Savings Bank.

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