Press Release, 22 December 2015

Backbase in Gartner’s latest critical capabilities for horizontal portals report

  • Jenny Maat
  • December 22, 2015

Backbase, the software company behind the omni-channel Customer Experience Platform (CXP) and Digital Banking Platform (DBP), is happy to announce its inclusion in the Gartner Critical Capabilities for Horizontal Portals report. Of four use cases, Backbase received the third highest score in the ‘B2C: Portals for Marketing, E-Commerce, Support’ and the ‘Portal as a Common Architectural Framework’ use cases.

In the 2015 Critical Capabilities for Horizontal Portals report, Gartner evaluated 13 Horizontal Portal vendors across four use cases most common for horizontal portal software.

Backbase has been delivering horizontal portals, mobile apps and complete omni-channel projects for the past years, for leading enterprises across the globe. Since 2010 Backbase has been included in Gartner’s Horizontal Portals Magic Quadrant, currently positioned the ‘Visionaries’ quadrant.

“We are very proud to again be included in an evaluation by one of the leading industry analysts,” said Backbase CEO, Jouk Pleiter. “We believe our scoring indicates that Backbase is brings strong innovation to the marketplace, traditionally dominated by billion dollar companies that are still banking on legacy software. Our rating shows that we deliver a modern and agile alternative to the status quo.”


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