Agile Metro Bank
finds digital solutions

How Metro Bank improved its digital products and services, and built a development team along the way

Metro Bank launched in the UK in 2010, not long after the global financial crisis, and was the first new high street bank in Britain in over 100 years. It employs approximately 3,000 colleagues, a number that increases by an average of 500 a year. The full-service bank has over a million customer accounts and is showing significant growth.

The Backbase Digital Banking Platform has helped Metro Bank in providing a scalable service its commercial customers will benefit from the most. New, powerful functionality is now available, such as being able to scale to thousands and thousands of transactions, search through them quickly, and present the results neatly and efficiently onscreen.

“Our Net Promoter Scores are off the charts for what you’d expect, and achieving high numbers reflect what we’re here to do, and that’s what we’re driven by. Profit and similar metrics are output measures for us – they are the results of doing a good job rather than the things that drive us.”

says David Young, Chief Technology Officer at Metro Bank.


Find out how a bank can innovate to win in a digital world and how Backbase can help.

Please fill in your details to receive the customer success story.